Michaël Hontelé Institute is committed to protecting your personal data. This Privacy Policy explains what personal data I collect, why I use it, how I protect it and what rights you have.

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1. Who is responsible for your personal data?

The party responsible for processing personal data through this website and in connection with the services provided is:

Michaël Hontelé Institute
Calle Cervantes 6
Cardedeu, Spain
Email: info@michaelhonteleinstitute.nl
Website: www.michaelhonteleinstitute.nl

Michaël Hontelé Institute is the data controller within the meaning of the General Data Protection Regulation (GDPR).

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2. What personal data do I process?

Depending on the nature of your contact with me, I may process the following personal data:

• name;

• email address;

• telephone number;

• address details;

• date of birth, where necessary for an assessment or consultation;

• appointment details;

• correspondence by email or other means of communication;

• information you provide yourself through a form or during a consultation;

• invoicing and payment details;

• technical information relating to your use of the website, such as IP address, browser and device information;

• health data where this is necessary for the guidance, assessment or services you have requested.

I do not collect more personal data than is reasonably necessary for the purpose for which it is used.

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3. Health data

As part of my services, you may share information with me relating to your health, physical symptoms, lifestyle, test results or other personal circumstances.

Health data is classified as a special category of personal data and is therefore handled with particular care.

I process health data only where there is a valid legal basis for doing so and, where required under the GDPR, on the basis of your explicit consent.

I recommend that you do not provide more health information than is necessary through standard contact forms or a publicly available email address.

4. For what purposes is personal data used?

Personal data may be used for:

• responding to questions and contact requests;

• arranging and managing appointments;

• preparing and carrying out consultations, assessments and guidance;

• maintaining information necessary for the continuity of the services provided;

• administrative and financial processing;

• sending practical information relating to appointments;

• improving and securing the website;

• complying with legal and administrative obligations.

Personal data will not be used for purposes that are incompatible with the original purpose for which it was collected.

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5. What legal bases do I rely on when processing personal data?

Depending on the circumstances, processing may be based on:

Performance of a contract
Where personal data is necessary in order to arrange or provide an appointment, consultation or other agreed service.

Legal obligation
Where I am legally required to retain or process certain information, for example for accounting or tax purposes.

Legitimate interests
For example, for normal business administration, website security or responding to business correspondence, provided that your privacy interests do not override those interests.

​Consent
Where consent is required, for example for certain marketing activities, cookies or the processing of special category personal data where no other legal exception applies.

Where processing is based on consent, you may withdraw that consent at any time.

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6. Appointments via YouCanBookMe

I use YouCanBookMe to schedule and manage appointments.

When you make an appointment through this service, information may be processed including:

• your name;

• your email address;

• any other contact details;

• the date and time of your appointment;

• information you enter yourself in the booking form.

I recommend that you do not include detailed medical information or other sensitive personal data in the booking form unless this is necessary and specifically requested.

YouCanBookMe processes data as an external service provider for the purpose of managing bookings.

In connection with the processing of personal data by YouCanBookMe, servers and service providers located outside the European Economic Area may also be used. Where personal data is transferred internationally, appropriate safeguards are applied where required.

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7. Wix

This website is built and hosted using Wix.

Wix may process technical personal data necessary for the operation, security and hosting of the website.

Depending on the website features used, this may include IP addresses, device and browser information and technical usage data.

Further information about cookies and similar technologies can be found in the separate Cookie Policy.

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8. Who is personal data shared with?

I do not sell or rent personal data to third parties.

Personal data may only be shared with other parties where this is necessary in order to provide my services or where I am legally required to do so.

These parties may include:

• Wix, for hosting and technical website services;

• YouCanBookMe, for appointment scheduling;

• administrative or accounting service providers;

• payment service providers;

• IT and security service providers;

• other service providers necessary for the performance of the agreed services.

Where required under the GDPR, appropriate agreements are put in place with data processors regarding the protection of personal data.

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9. Transfers outside the European Economic Area

Some external service providers may process personal data outside the European Economic Area.

Where this occurs, steps are taken to ensure that there is a valid legal basis for the transfer and that appropriate safeguards are in place, such as an adequacy decision by the European Commission or approved Standard Contractual Clauses.

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10. How long is personal data retained?

Personal data is not kept for longer than is necessary for the purpose for which it was collected, unless a legal retention obligation requires a longer period.

As a general rule:

• contact requests are retained for as long as necessary to deal with the request;

• appointment details and correspondence are retained for as long as necessary for the provision of services and any follow-up;

• administrative and tax-related information is retained for the period required by law;

• health data and information relating to consultations are retained no longer than necessary for the purpose of the guidance provided and in accordance with any applicable statutory retention periods;

• cookie data is retained in accordance with the periods described in the Cookie Policy or cookie settings.

When personal data is no longer required, it is deleted or anonymised.

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11. Security

I take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, unwanted disclosure and unlawful processing.

These measures take into account the nature of the personal data concerned and the potential consequences if that data were to fall into the wrong hands.

Because of its sensitive nature, health data is treated with particular care.

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12. Your privacy rights

Under the GDPR, you have a number of rights.

You may ask me to:

• provide access to the personal data I process about you;

• correct inaccurate information;

• delete personal data where there is a lawful basis for doing so;

• restrict the processing of personal data;

• object to certain types of processing;

• provide your personal data in a portable format where the right to data portability applies;

• withdraw any consent you have previously given.

You can submit a request by emailing: info@michaelhonteleinstitute.nl

In order to prevent misuse, I may ask you to provide additional information so that your identity can be reasonably verified.

I will respond within the applicable statutory time limit.

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13. Making a complaint

If you believe that your personal data is not being processed correctly, I would appreciate the opportunity to investigate the matter.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens

Further information is available on the website of the Autoriteit Persoonsgegevens.

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14. Cookies

This website uses cookies and similar technologies.

Further information about which cookies are used, what they are used for and how you can change your preferences can be found in the Cookie Policy on this website.

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15. Changes to this Privacy Policy

This Privacy Policy may be amended if my services, the website, the software used or applicable legislation changes.

The most up-to-date version will always be available on this website.

Last updated: September 2026